There are several fundamental operating elements adopted by the firm that have been specifically designed or directed at quality control. These include:
(a) using the latest electronic document storage and retrieval systems and our in-house insolvency management program Workbench, allowing staff to process standard mechanical work quickly and efficiently and have instant access to all information and documents on any file;
(b) adopting a team approach that ensures that people working on files have adequate supervision; and
(c) committing to a policy of transparency in all we do, by making the maximum use of web based information and reporting.
Our goal is to produce a quality product, in a timely manner, on every occasion.
Speed is not the prime driver, quality is. But time is a critical factor in the insolvency industry and speed must be built into the whole process. Clients want accurate information, but they want it quickly and they want it at a reasonable cost. Meeting these requirements is at the heart of our system development.
Our focus is entirely on insolvency and all of our efforts are aimed at providing that service in the best possible way. We are not a diversified accounting practice performing general accounting functions for clients. We want to focus on being the best at what we do, not average at everything.
Lean Six Sigma Processes
While we do not practice a “Lean Six Sigma” regime like some international companies, we are keeping this regime firmly in mind as we pursue our quality and process control initiatives. These initiatives are based on perfecting every process on a step by step basis, and formalising and standardising that process so that it is correct every time.