Worrells has policies and procedures in place aimed at ensuring that all appointments are carried out to the highest ethical standards, to the highest industry standards, in accordance with the relevant legislation, and where appropriate in line with the wishes of creditors. We train our staff to be not only technically competent but also to be responsive and respectful to input from all parties involved in an appointment.
Despite our best intentions and the adoption of these procedures and standards, instances may arise where clients, creditors or other stakeholders are dissatisfied with some aspect of our work. To deal with such instances we have set up procedures to quickly and fairly consider any complaint and to take remedial action as required. We give our assurance that all complaints will be treated seriously. One of our partners is designated as the complaints partner and will handle any complaint that is not satisfied by the staff involved in the file.
We encourage anyone who has a concern with our performance to bring that concern to our attention.